Shipping policy

Shipping Policy

Last updated: 13 September 2026

Thank you for shopping with Deen Threads. We currently ship Australia-wide and to the United Arab Emirates (UAE).

Australia-Wide Shipping

We deliver to addresses across Australia.

Available shipping options and costs will be displayed at checkout before payment is completed.

Delivery timeframes are estimates and may vary depending on your location, public holidays, peak periods and circumstances outside our reasonable control.

UAE Shipping

Deen Threads also ships to the United Arab Emirates (UAE).

Available UAE shipping options and costs will be displayed at checkout.

International delivery times may vary due to customs processing, local delivery services and other circumstances outside our reasonable control.

Customers are responsible for any customs duties, taxes or import charges imposed by UAE authorities where applicable, unless otherwise stated at checkout.

Order Processing

In-stock orders are generally prepared for dispatch within 1–3 business days after your order has been confirmed.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

During launches, sales and other busy periods, processing may take slightly longer.

Once your order has been dispatched, you will receive shipping confirmation and tracking information where available.

Express Shipping

Where express shipping is available and selected, this refers to the delivery service used after your order has been dispatched.

Our normal processing time may still apply before your parcel is handed to the delivery carrier.

Pre-Orders

Items marked as Pre-Order are not available for immediate dispatch.

An estimated dispatch timeframe will be displayed on the relevant product page where available.

Pre-order dates are estimates and may change due to manufacturing, freight or other circumstances.

If there is a significant delay affecting your pre-order, we will contact you with an update and provide any options required under Australian Consumer Law.

If an order contains both in-stock and pre-order items, the order may be shipped together once all items are available unless otherwise stated.

Delivery Address

Please check your shipping address carefully before completing your order.

If you notice an error, contact Deen Threads as soon as possible. We will do our best to update your details before dispatch but cannot guarantee changes once an order has been processed or shipped.

Additional shipping charges may apply if an order needs to be resent because an incorrect or incomplete address was provided.

Delayed, Lost or Damaged Parcels

If your parcel is significantly delayed, lost or arrives damaged, please contact Deen Threads so we can assist and, where appropriate, investigate the delivery with the carrier.

Nothing in this Shipping Policy limits your rights under Australian Consumer Law.

Returns

Please refer to our Returns & Refunds Policy before purchasing.

Deen Threads does not offer returns, refunds or exchanges for change of mind or incorrect size selection.

This does not affect your rights under Australian Consumer Law where a product is faulty, damaged, incorrect or otherwise fails to meet applicable consumer guarantees.